Delivery and Returns

 

Delivery

Every piece of S&R jewellery is handmade by Jess with most items made to order. This does mean that orders can take a short while to be despatched - please see individual product descriptions for estimated despatch times.

Most silver pieces are made to order and can take 1-2 weeks
to be despatched. 

Heavier silver pieces such as bangles and cuffs plus gold rings are required to be
sent to a third party for hallmarking and therefore orders can take up to
3 weeks to be despatched.
See Hallmarking guide for further information.

Please note during busy periods, orders may take a little longer than usual,
especially if they require hallmarking (e.g. bangles, cuffs, some chain bracelets). 

If you would like to ensure your order is received by a certain date
please get in touch and I will do my best to accommodate.  

UK Standard delivery (excluding Northern Ireland)

All orders are sent fully tracked via Royal Mail. Tracking numbers are included in
dispatch emails.

For orders under £75, Tracked 48 is £3.50 and Tracked 24 is £4.50.

Free delivery applies for orders over £75.

US Delivery

International Tracked delivery via Royal Mail (5-7 working days once despatched)
is £12. Please note customs and duties are note included within the cost of delivery.

International Shipping

If you live outside of the UK and would like to order from
Sapphire and Rose, please get in touch. I do not currently ship to the EU or Northern Ireland.  

Returns

I hope that you love your new jewellery,
however if you would like to return or exchange your item then please
email contact@sapphireandrose.com . 

I want to ensure you are completely satisfied with your purchase and I therefore offer a 14 day return and exchange policy incase of incorrect sizing or gifting etc.

Please note that any personalised items, custom orders or
earrings are non refundable (unless faulty). 

You will be responsible for paying for your own shipping
costs for returning your item. Please include your name, return address and
order number when returning your item. 

Shipping costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.